Terms of service

Terms of Service

Last updated: 12 October 2026

Welcome to our online store. By accessing or using this website and purchasing products from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General

This website is operated by our business. Throughout the site, the terms “we”, “us” and “our” refer to the business operating this online store.

By visiting our website, browsing our products or purchasing from us, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and prices displayed on our website are accurate.

However, minor variations may occur between product images and the actual product, particularly where products are handmade, natural, collectible or individually produced.

For coins and collectibles, variations in colour, finish, toning, markings and packaging may occur.

For natural products such as opals, variations in colour, pattern, inclusions and appearance are natural characteristics.

Where an item is individually photographed, the photograph may represent the actual item being offered for sale.

3. AI-Generated and Digitally Enhanced Images

Some product images, promotional images or marketing materials on our website may be created, enhanced or edited using artificial intelligence (AI) tools.

AI may be used to create backgrounds, promotional layouts, visual effects or other elements used to present a product.

AI-generated or digitally enhanced images are intended to provide a visual representation of the product and may not reproduce every physical detail of the actual item.

Customers should refer to the product description, specifications, dimensions, quantity and other information provided on the product page before purchasing.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities available for purchase or discontinue products at any time.

5. Prices

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

The price applicable to your order is the price displayed at the time your order is placed.

We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before processing the order.

6. Orders

When you place an order, you are making an offer to purchase the products selected by you.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or listing error;
We suspect fraudulent or unauthorised activity;
There is an error in product or inventory information; or
We are unable to fulfil the order.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method where possible.

7. Payment

Payment must be successfully received before an order is dispatched.

We accept the payment methods made available through our Shopify checkout.

Payment information is processed through the relevant payment provider. We do not intentionally store complete payment card details on our own systems.

8. Shipping and Delivery

We ship orders in accordance with our Shipping Policy.

Delivery timeframes are estimates and may vary depending on the shipping provider, destination, weather, public holidays and circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address.

Please refer to our Shipping Policy for further information.

9. Returns and Refunds

Our Returns & Refund Policy applies to purchases made through our website.

We accept change-of-mind returns within 6 days of receiving an item, subject to the conditions specified in our Returns & Refund Policy.

Nothing in our Returns & Refund Policy or these Terms of Service excludes, restricts or modifies your rights under the Australian Consumer Law.

10. Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Where applicable, consumer guarantees may provide you with rights to a repair, replacement, refund or other remedy.

These statutory rights apply regardless of any voluntary return or refund policy offered by us.

11. Errors and Corrections

We make reasonable efforts to keep the information on our website accurate.

However, errors may occasionally occur, including errors relating to:

Product descriptions;
Prices;
Availability;
Images;
Specifications; or
Shipping information.

We reserve the right to correct errors and update information at any time.

12. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to our website or systems;
Introduce malicious software or harmful code;
Interfere with the operation or security of the website;
Copy or reproduce website content without permission; or
Use our website in a way that could damage our business or other users.

13. Intellectual Property

Unless otherwise stated, the content on this website, including:

Logos;
Business names;
Product images;
Photographs;
Graphics;
Text;
Product descriptions;
Designs; and
Website content

is owned by us or used with permission.

You must not reproduce, copy, modify, distribute or commercially use our content without our written permission.

14. Third-Party Services

Our website may use third-party services and platforms, including payment providers, shipping providers, analytics services and other Shopify-related services.

Third-party services may have their own terms and privacy policies.

We are not responsible for the policies or practices of third-party services that are outside our reasonable control.

15. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily represent an endorsement of those websites.

We are not responsible for the content, security or practices of third-party websites.

16. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses or damage resulting from circumstances outside our reasonable control.

Nothing in these Terms of Service limits or excludes liability that cannot legally be limited or excluded, including rights and remedies available under the Australian Consumer Law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and used as described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.

19. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the applicable laws and courts of New South Wales, subject to any rights you may have under applicable consumer protection legislation.