Shipping Policy

Last updated: 12 October 2026

Thank you for shopping with us. We aim to process and dispatch all orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During busy periods, promotions or product launches, processing times may be slightly longer. If there is a significant delay, we will contact you where possible.

2. Shipping Within Australia

We currently ship orders throughout Australia.

Shipping options and costs will be displayed at checkout based on the delivery address, order size and available shipping service.

Where available, customers may choose between standard and express shipping.

Estimated delivery times

• Standard shipping: approximately 2–8 business days

• Express shipping: approximately 1–4 business days

Delivery times are estimates only and may vary depending on your location, the carrier, weather, public holidays and other circumstances outside our control.

Remote and regional areas may take longer to receive their orders.

3. Tracking

Where a tracked shipping service is used, you will receive tracking information once your order has been dispatched.

You can use the tracking number provided to check the progress of your delivery with the relevant delivery provider.

Please allow some time for tracking information to become active after your order has been dispatched.

4. Safe Delivery

We take reasonable care to package your order securely to reduce the risk of damage during transit.

Coins, collectibles and other valuable items may be packaged using protective materials and appropriate shipping packaging.

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

5. Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because an incorrect, incomplete or outdated address was provided, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address.

6. Lost or Delayed Parcels

If your order does not arrive within the expected delivery timeframe, please contact us so that we can assist with checking the shipment.

For tracked shipments, we may lodge an enquiry with the relevant carrier.

Please understand that delivery times are estimates and delays can occasionally occur after an order has been dispatched.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Photographs of the damaged item

• Photographs of the packaging, where applicable

We will assess the issue and work with you to determine the appropriate resolution.

8. International Shipping

International shipping may be available for selected products.

If international shipping is available, shipping costs and available services will be shown at checkout.

International customers are responsible for any applicable customs duties, taxes, import charges or other fees imposed by their country.

Delivery times for international orders vary depending on the destination and shipping service selected.

9. Delivery Responsibility

We use reputable shipping providers and take reasonable care when preparing orders for dispatch.

Once an order has been dispatched, delivery is subject to the shipping carrier's service and circumstances outside our reasonable control.

However, nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

10. Questions About Shipping

If you have any questions about shipping or your order, please contact us through our website.

We will do our best to assist you as quickly as possible.