Refund policy

Returns & Refund Policy

Last updated: 12 October 2026

We accept change-of-mind returns within 6 days of receiving your item.

Eligibility for Returns

To be eligible for a change-of-mind return, your item must be:

Returned within 6 days of delivery;
In the same condition that you received it;
Unopened and unused;
In its original packaging; and
Accompanied by your receipt or other proof of purchase.

Change-of-mind returns are subject to our approval and the conditions outlined in this policy.

How to Start a Return

To request a return, please contact us at:

velissj@gmail.com

Please include your order number, the item you wish to return and the reason for the return.

If your return is approved, we will provide instructions on how and where to send your package.

Return address:

976 King Georges Road
Blakehurst NSW 2221
Australia

Please do not send an item back before your return has been approved. Items returned without first requesting a return may not be accepted.

Return Shipping

For approved change-of-mind returns, return shipping is the customer's responsibility.

We recommend using a tracked shipping service, as we cannot be responsible for items lost while being returned to us.

If an item is faulty, damaged or incorrect, return shipping will be handled in accordance with your legal rights.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

The item is defective;
The item has been damaged during delivery; or
You received the wrong item.

Please provide your order number and photographs of the item and packaging where appropriate.

We will assess the issue and provide an appropriate resolution in accordance with the Australian Consumer Law.

Product Images & AI-Generated Images

Some product images, promotional images or marketing materials displayed on our website may be created, enhanced or edited using artificial intelligence (AI) tools.

AI may be used to create backgrounds, improve presentation, produce promotional layouts or otherwise enhance the visual presentation of a product.

Where an image has been digitally enhanced or AI-generated, the image is intended to provide a visual representation of the product and may not show every physical detail of the actual item.

Customers should refer to the product description, specifications, quantity, dimensions and other information provided on the product page when making a purchase.

If you have any questions about whether a product image represents the actual item being sold, please contact us before purchasing.

Exceptions / Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

Custom or personalised products;
Special-order products;
Products that have been opened or used where this affects their eligibility for return;
Gift cards; and
Other products specifically identified as non-returnable before purchase.

We do not accept change-of-mind returns for sale or clearance items.

Coins, Collectibles and Natural Products

Coins, collectibles, opals and other natural or collectible products may have variations in appearance, colour, toning, markings or packaging.

Where an item is individually photographed, the photographs may form part of the product description.

Natural characteristics of opals and other natural materials are not necessarily considered defects.

If you believe a collectible item is defective, damaged or materially different from its description, please contact us with photographs so that we can assess the issue.

Exchanges

For change-of-mind exchanges, the simplest option is generally to return the original item within the 6-day return period and place a new order for the replacement item.

A new order may be subject to current pricing and availability.

This does not affect your rights where an item is faulty, damaged or incorrect.

Refunds and Store Credit

For approved change-of-mind returns, we may provide store credit rather than a refund, subject to the conditions of this policy.

Store credit will generally be issued after the returned item has been received and inspected.

Where a refund, replacement or other remedy is required under the Australian Consumer Law, we will provide the remedy required by law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.