Contact information
Contact Information
Last updated: 12 October 2026
We are here to help with questions about our products, orders, shipping, returns and general enquiries.
Contact Us
Email:
velissj@gmail.com
We aim to respond to customer enquiries as soon as reasonably possible.
Business Address
976 King Georges Road
Blakehurst NSW 2221
Australia
This address may be used for approved product returns. Please contact us before sending any return so that we can provide the appropriate return instructions.
Customer Support
For assistance with an order, please include your:
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Full name
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Order number
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Product name
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Details of your enquiry
If your enquiry relates to a damaged, defective or incorrect item, please include photographs where appropriate.
Returns & Refunds
For information about our return requirements, including our 6-day change-of-mind return period, please refer to our Returns & Refund Policy.
Please do not send a return to our address without first contacting us and receiving return instructions.
Shipping Enquiries
For questions regarding delivery, tracking or shipping, please provide your order number so that we can assist you as quickly as possible.
Please refer to our Shipping Policy for further information about delivery and shipping.
General Enquiries
For general questions about our products or services, please contact us by email:
We appreciate your business and will do our best to assist you with your enquiry.